Hamnus Services is a web-based application that allows support staff to efficiently manage and respond to customer tickets, track support issues, and provide a self-service knowledge base for customers.
Hesk offers a range of features, including:
- Ticket management: Hesk allows support staff to create, track, and manage customer support tickets, including the ability to assign tickets to specific staff members, prioritize tickets, and add notes and attachments.
- Self-service knowledge base: Hesk allows businesses to create a searchable knowledge base where customers can find answers to common questions and issues without needing to contact support.
- Email integration: Hesk integrates with email clients, allowing support staff to manage customer inquiries directly from their email inbox.
- Reporting and analytics: Hesk provides reporting and analytics tools to help businesses track and analyze support metrics, including ticket volume, response time, and customer satisfaction.